We ship to all Australian destinations. At this time International shipping
is not available.
For delivery to Australian capital cities please allow 4 days, for
country areas please allow approx. 1 week.
An e-mail alert is sent to customers confirming orders have been
Customers who register for an account during the online purchasing
process can login and view their order history and shipping status.
While we apply any relevant shipping costs at the time of online
purchase, we reserve the right to contact customers under exceptional
circumstances when our actual shipping costs are not consistent with the
In the event that excess shipping charges would be applicable, customers
have the option to either pay the additional shipping costs or receive a
part or full refund by agreement.
SelfieSnapper.com.au is committed to customer service and satisfaction
and to delivering quality products that work as they are presented. We
take pride in our products, and test a percentage of each batch of
products immediately after the manufacturing process to make sure quality
standards are being met.
We offer our customers the option of repair, replacement or refund for
any products returned to us that are defective (or become defective
within 12 months of purchase) due to defects in the manufacturing
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and
compensation for any reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a
Who Pays For Freight When Returning Goods
For customers in NSW, QLD and VIC (Australia), if the goods are
identified as being defective within fourteen days of purchase,
we will meet the cost to return defective items from the customer to
our returns department. Please refer to the Returns Process below.
If the item(s) ordered were delivered to states other than NSW, QLD or
VIC then we require that the customer pays for the cost of returning
the goods to our Returns Department.
Depending on the circumstances, we may from time to time agree that the
goods can be disposed of without return and will then arrange a
replacement or refund for the defective item(s) purchased.
The Returns Process
If you happen to receive a damaged or defective item or your order is
missing any items we're here to help. Please email us at
firstname.lastname@example.org or contact us on (03) 9855 9952 as soon as
possible for assistance.
When a return is agreed to we will send you simple instructions,
including our returns shipping address, which for reference is:
SelfieSnapper.com.au Returns Department
PO Box 61
St Peters NSW 2044
Once we have received the returned product(s) we will assess them and
contact you to advise the outcome.
We will pay for the freight charges (within Australia) to dispatch
replacement stock of accepted faulty items from our warehouse to the
Processing returns generally takes 2 - 3 business days after receipt
of the returned items, and if a refund has been agreed to, the funds
will be credited to you by direct transfer which can take 2-4